About This PortfolioWelcome to my Business Analyst portfolio.
This portfolio showcases an independent, end-to-end Business Analysis project focused on improving the returns and refunds process of a fictional e-commerce company, NovaCommerce.
The project demonstrates business process analysis, BPMN modeling, requirements engineering, Agile backlog management, requirements traceability, and test planning.
Project Focus: E-commerce Returns & Refunds Process Improvement
Role: Independent Business Analyst
Tools: Jira, draw.io, Microsoft Excel
NovaCommerce_Business_Analysis_Case_Study.pdf
NovaCommerce_BPMN_Diagram_Pack.pdf
The project backlog was structured in Jira to organize business requirements, user stories, and testing activities.
The Jira workspace includes: